Terms and Conditions of purchases at www.loftlight.pl
1) Company information
The online store operating at www.loftlight.pl is run by Bottonova sp. z o.o., with its registered office in Wrocław at ul. Robotnicza 64, entered in the register of entrepreneurs maintained by the District Court for Wrocław-Fabryczna, VI Commercial Division, under KRS number 140560, share capital: PLN 100,000.00, NIP: 897-160-68-67, REGON: 931994244, e-mail: biuro@loftlight.pl – hereinafter referred to as the Store.
2) Protection of Personal Data
Personal data provided by Customers of the www.loftlight.pl store constitute the minimum necessary to implement the sales process and are used exclusively for the purpose of:
- fulfilling the agreement,
- informing about new products, services, and promotions offered by the Store – if the Customer gives consent.
Personal data are not made available to other entities for marketing purposes.
Each Customer has the right to access their data as well as the ability to correct, update, and delete them – via the Store’s website. Personal data entrusted to the Store are stored and secured in accordance with the principles defined in applicable legal regulations.
3) Product descriptions and photos
Product photos are for illustrative purposes only and may differ from the actual appearance of the item. This does not affect the properties of the product. In case of any doubts, please contact a consultant before making a purchase decision.
4) Prices
All prices provided in the Store are expressed in Polish zloty (PLN) and are gross prices (including VAT). The price indicated for a product is binding at the time the Customer places an order.
Product prices do not include delivery costs.
5) Orders
The online store accepts orders through the website www.loftlight.pl. Orders are processed in the order they are placed. Information provided by the seller about accepting an order for processing, based on the offer accepted by both parties, sent via e-mail, is equivalent to concluding a sales agreement binding both parties. Placing an order does not equal its acceptance.
Orders are processed within the Republic of Poland and Europe. Other delivery costs are agreed individually depending on the destination country. Orders that have already been shipped to the Customer cannot be cancelled.
To place an order, the Customer should perform at least the following actions, some of which may be repeated multiple times:
- adding a product to the cart,
- selecting the payment method,
- selecting the delivery location,
- placing the order in the Store by clicking the button “Order with obligation to pay.”
6) Delivery
Products ordered in the Store are delivered via courier. Delivery time consists of:
- order processing time (preparing products, payment method, issuing the sales document, packing),
- delivery time, depending on the chosen method.
Products are shipped as courier parcels within 5 business days (Monday to Friday).
If the ordered product is not in stock, the Customer will be informed of another possible delivery date. Products should reach the Customer within 48 hours of the shipping date (excluding Saturdays, Sundays, and holidays).
For orders paid on delivery, processing starts immediately after the Customer’s confirmation. For payments by bank transfer, processing begins after confirmation of payment from the bank.
Orders with incomplete or false address details will not be processed.
An invoice (VAT) may be included upon request. Shipping costs are calculated individually depending on the quantity and dimensions of ordered products.
7) Payment Methods
Payment for products can be made by the Customer in the following ways:
Before delivery of the product:
- by bank transfer to the Store’s account,
- by credit card.
Upon delivery of the product:
- in cash to the courier, in the case of delivery via courier or Polish Post.
For credit card payments, the payment operator is PayPro SA Agent Rozliczeniowy, ul. Kanclerska 15, 60-327 Poznań.
The Store may agree with the Customer on other special terms and payment methods. In such cases, the terms confirmed by the Store as accepted apply. The Customer is responsible for meeting any additional requirements related to the agreed terms or payment method.
If, after payment by bank transfer, the order value changes (e.g., due to product unavailability, cancellation, or other reasons), any overpayment will be refunded immediately to the Customer’s account.z powodu braku któregoś z zamówionych produktów, anulowania zamówienia lub innych przyczyn), powstała nadpłata – bez żadnych potrąceń – zostanie bezzwłocznie zwrócona na konto Klienta.
8) Right of withdrawal from the Contract
Under art. 27 of the Act of 30.05.2014 on consumer rights, the Customer has the right to withdraw from a distance contract without giving any reason and without incurring costs, except for costs specified in art. 33 and art. 34 of the Act.
The withdrawal period is 14 days from the date of delivery. Sending a withdrawal statement before the deadline is sufficient to meet the deadline.
The withdrawal statement can be submitted using the form attached as Annex 2 to the Consumer Rights Act, a form available here, or in another form compliant with the Act.
The Store excludes the possibility of submitting a withdrawal statement in a form other than written. The Store will promptly confirm receipt of the withdrawal statement by e-mail.
In the event of withdrawal, the contract is deemed not concluded. The Customer must return the product immediately, but no later than 14 days from withdrawal. Shipping before the deadline is sufficient to meet the requirement. Products are returned at the Customer’s own cost and risk.
The Customer is liable for any reduction in the product’s value resulting from use beyond what is necessary to establish its nature, characteristics, and functioning.
The Store refunds all payments, including delivery costs, within 14 days of receiving the withdrawal statement. If the Customer chose a delivery method more expensive than the cheapest standard method, the Store does not refund additional costs (art. 33 of the Act).
Refunds are made using the same payment method used by the Customer, unless the Customer agrees to another method without incurring additional costs. The Store may withhold a refund until the returned product is received or proof of shipment is provided.
According to art. 38 of the Act, the Customer has no right of withdrawal for:
- products made to the Customer’s specifications or clearly personalized,
- products which, due to their nature, become inseparably combined with other items after delivery.
9) Complaints
If the purchased product has a defect, the Customer may:
- submit a statement requesting a price reduction,
- submit a statement withdrawing from the contract,
unless the Store promptly and without undue inconvenience replaces the defective product with one free of defects or removes the defect.
The Customer may instead request replacement or repair, unless impossible or requiring excessive costs.
The Customer may not withdraw if the defect is insignificant.
The Store is obliged to replace or repair within a reasonable time without undue inconvenience to the Customer.
The Store may refuse if the chosen method is impossible or excessively costly.
The Customer exercising warranty rights must deliver the defective product at the Store’s expense to the complaint address, unless delivery would be excessively difficult due to the nature of the product or installation.
The Store covers costs of replacement or repair.
The Store must respond to the Customer’s statement within 14 days, otherwise it is deemed accepted.
The Store is liable under warranty if a defect is found within two years of delivery.
The limitation period for claims is one year from defect discovery, but not earlier than two years from delivery.
Additional rules apply for legal defects and products with expiration dates longer than two years.
At delivery, the package should be checked in the courier’s presence. If damaged or open, a damage report must be completed with the courier, the package refused, and the Store contacted.
After accepting a parcel, the contents should be checked immediately. If damage or discrepancies are found, a damage report should be completed, and the Store contacted. Customers may also demand the courier’s return within 7 days to file a report under transport law.
10) Contact
Detailed contact information for the Store can be found here.
11) Final Provisions
These Terms and Conditions enter into force on 25.12.2014 and remain valid for an indefinite period.